One of my customers was moving offices and requested a new line to be installed at the new premises.
I spoke to BT and placed an order for the installation of ISDN2 and an analog line for broadband and fax.
I stated that under no circumstances was the old line to be disconnected until the customer has moved into the new office, we would then like a forwarder on the old number to the new number. All this was confirmed by BT in writing. Unfortunately the customer was moving to a new exchange so could not take their number with them.
I arranged to meet BT on site and all goes smoothly and the BT guys where very helpful and routed some cables in trunking. I thank them and leave.
Back in the office I get a frantic phone call from the customer to say all their phones are dead and they cannot make or receive calls. I immediately rang BT and explained the situation.
They then admitted that they had made a serious mistake and had terminated the line too early. Oh well never mind I say, can you reinstate the line for the next few weeks until the move is over.
BT’s response sorry no can do, the number is now not available and it is impossible to reinstate the line. So I now have a customer that provides 24 hours services without a phone system.
I then spend the next day trying to get BT to solve the problem by forwarding calls to mobiles and a fax line so calls can be made, but of coarse the phone number no longer exists and they were adamant that there was nothing to be done.
So with a sharp intake of breath they get by. Its a struggle but they manage.
Then 2 days before they are due to move they get a phone call from BT to say they are pleased to say they have reinstated the phone number and all is working. How come not 10 days earlier they were adamant that it could not be done.
You just cannot make it up with these large companies. The left hand does not know what the right hand is doing.
