This person (gender not relevant) rings the computer support desk and the conversation goes something like this.
Hello, how may I help you today.
Yes hello, my computer has stopped working.
OK, lets see if we can get to the bottom of this, can you see any lights on the computer base unit.
No says the caller.
The support guys says, are there any lights on the monitor.
No says the caller.
OK says the support guy, we need to check the power leads, can you get to be back of the computer and check if all the leads are plugged in correctly.
Yes OK says the caller but I will need to get a torch as it is very dark.
Why is that says the support guy.
We all our lights have gone out and I can’t see anything.
Need I go on!!!.
