November 2014

Well, further to my post on the 14th November, BT OpenReach did indeed turn up to install our new fibre lines, except when I said lines (Plural) to the BT guy he said nope, only got one on my job sheet. Well would you believe it, about 15 minutes later another guy turns up from Quinns, a subcontractor to BT to do the other socket. So there they where sat side by side on the floor of the new server room each working away on their own socket. I cannot believe that when an order is placed on BT for a service to the same address at the same time that they cannot determine that a single engineer visit will cover both jobs, how inefficient and expensive must that have been. When I spoke to the Quinns guy he said that he regularly has to travel from Gloucestershire to South Wales to do installations. Remember back on 2nd September I mentioned a guy who worked for Kelly’s (Another BT subcontractor) now he told me that he regularly travelled up from Cardiff to do work in Gloucestershire. OK these subcontractors work for different companies, but surely it cannot be difficult to regionalise the areas these companies have to cover. No wonder our line installation, line rental and other BT service costs are going up and up when you have the total and utter disorganisation that is BT.

Well the engineer turned up and it was the chap who I mentioned in my post on 2nd September 2014. I ask him if he is doing both lines at the same time, nope only one on my job list, well that is until he looked further through his job list and sure enough he was down to do both lines.

So the good news is both lines installed, the better news is BT have confirmed we can have FTTC, hooray. We also have an FTTC install date as well so so far so good.

So, the order for 2 analog lines has been accepted by BT. These lines were ordered at the same time going to the same building.

Now the best bit. BT have given an install time on one line for Friday 7th November between 8am and 1pm and the second line between 1pm and 6pm. Now anyone in their right mind would think hang on, an engineer could install both these lines at the same time.

I’m hoping the the BT engineer is the same for each install and will see the error in BT’s plan. We shall see.