Back on September 17th 2014 I wrote about a customer waiting on some BT hole diggers to dig up their carpark ready for an installation of Fibre. Well, they finally turned up and guess what, they had a bit of soft digging to do, basically across a bit of flowerbed to the wall of the office and they removed a few block pavers, and there was BT saying they would have to dig up the carpark, this that and the other, hence the dispute with the landlord and when they finally arrive on site it is nothing like was predicted. So much for the BT surveyor that had turned up previously an said what needed to be done.
So the cable is installed, but talk about the easy route, they placed the incoming connection in the middle of a meeting room wall about 300mm up from the floor a real eyesore. No trunking either.
Why didn’t they route the cable to the corner of the room or where the existing BT services enter the office near to the DP. There was already ducting in place for that.
BT subsequently rock up to do their bit, sadly I was not on site because they would have had a rocket had I been there. The company was installing some CCTV around their own premises and routing the cable back to the server room. This involved removing a ceiling tile to access the roof space and bring the cables in. So the BT engineer (I use the term loosely) decided, in his infinite wisdom, it would be acceptable to drop the fibre tube straight through the same opening, straight through the top of the server cabinet and install the hardware, what a complete mess, there it was a piece of white tubing hanging in mid air resting on the suspended ceiling frame, not in trunking, not clipped to the wall, not routed along the floor and up through the bottom of the cabinet as is the normal method.
When the 2nd BT guy turned up to fit the final bit of hardware he was told not to do anything until he had routed the fibre cable correctly. Much to his annoyance he did the job, but he could not disconnect the fibre as it wasn’t his job, so there he was trying to manipulate a 1U rack mounted fibre unit through all the other cables and hardware in the cabinet, you couldn’t make it up. He was getting grumpy, but I reminded him that he wouldn’t be doing this extra work if his colleagues had bothered to install it correctly in the first place.
