The inefficiency of BT

Well, further to my post on the 14th November, BT OpenReach did indeed turn up to install our new fibre lines, except when I said lines (Plural) to the BT guy he said nope, only got one on my job sheet. Well would you believe it, about 15 minutes later another guy turns up from Quinns, a subcontractor to BT to do the other socket. So there they where sat side by side on the floor of the new server room each working away on their own socket. I cannot believe that when an order is placed on BT for a service to the same address at the same time that they cannot determine that a single engineer visit will cover both jobs, how inefficient and expensive must that have been. When I spoke to the Quinns guy he said that he regularly has to travel from Gloucestershire to South Wales to do installations. Remember back on 2nd September I mentioned a guy who worked for Kelly’s (Another BT subcontractor) now he told me that he regularly travelled up from Cardiff to do work in Gloucestershire. OK these subcontractors work for different companies, but surely it cannot be difficult to regionalise the areas these companies have to cover. No wonder our line installation, line rental and other BT service costs are going up and up when you have the total and utter disorganisation that is BT.