June 2015

My customer was having a new broadband service installed. I get a call from BT as the on site contact, to confirm the installation date, mind you that took 3 calls from BT from different departments before the date. Anyway router arrives by courier and BT ring to ask me to confirm the router had arrived and arrange installation. An Openreach engineer duly  arrives and installs the router, where is the ADSL filter he asks. No idea he is told, the box was not opened, shouldn’t there be one with the router. Yes he said. When asked if he had one on his van he said no. What!!! an Openreach engineer who’s sole job is the installation of broadband services does not carry spare ADSL filters on his van, I don’t believe it. So he contacts his office and they arrange shipment of said ADSL filter. One arrives in the post in a little jiffy bag within a few days and a second one arrives in a bloody great box sent by courier, how expensive was that. I then get a phone call to ask if the ADSL filters had arrived and if so can I install it. Cheeky sods.